Privacy Policy

1. Information We Collect

We collect the following categories of information to provide and improve our services.

1.1 Personal Information

As defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we may collect:

• Full Name
• Email Address
• Mobile Number
• Shipping and Billing Address
• Date of Birth, where optional and applicable
• Account login details

1.2 Sensitive Personal Data or Information (SPDI)

Collected only when necessary and only with your consent:

• Payment details such as UPI or card details, processed through secure payment gateways only
• Bank information for refund processing, where applicable

1.3 Device & Technical Data

• IP Address
• Browser type
• Device information
• Cookies and session data
• Usage analytics
• Approximate location

1.4 Order & Transaction Data

• Order history
• Cart activity
• Wishlist items
• Payment status
• Delivery, cancellation, return, or refund details

2. How We Use Your Information

We use your data for lawful and necessary business purposes, including:

• Processing and fulfilling your orders
• Delivering products through courier and logistics partners
• Providing customer support
• Processing refunds, cancellations, returns, or related requests
• Improving website performance and user experience
• Personalizing your shopping experience
• Sending order updates, service messages, offers, and notifications
• Preventing fraud, fake orders, abuse, or misuse of the Platform
• Complying with legal, tax, regulatory, and contractual obligations

3. Sharing of Information

We may share your data only when required for service delivery, compliance, or lawful business operations.

3.1 Trusted Third-Party Partners

• Courier and logistics partners for order delivery
• Payment gateways such as PayU, Razorpay, or other secure payment providers
• SMS, WhatsApp, email, or notification service providers
• Customer support tools
• IT, hosting, security, and analytics service providers

These partners are expected to maintain reasonable security standards and protect your information.

3.2 Legal Authorities

We may disclose information when required by:

• Court orders
• Government authorities
• Law enforcement agencies
• Compliance with IT Act, tax laws, consumer laws, or fraud investigations

4. Cookies & Tracking Technologies

We may use cookies and similar technologies to improve performance and personalize content.

• Cookies
• Session identifiers
• Pixels
• Analytics tools such as Google Analytics and Meta Pixel

You may disable cookies through your browser settings. However, some Platform features may not work correctly if cookies are disabled.

5. Data Security Measures

We use reasonable security practices as per applicable Indian laws, including IT Act Section 43A, and industry-standard security controls.

• SSL encryption
• Secure servers
• Controlled data access
• Password protection
• Periodic security checks and audits

6. Data Retention Policy

We retain your data only as long as necessary for business, legal, tax, and compliance purposes.

• Active user data: retained until account deletion or as required for services
• Inactive user data: retained up to 1 year, unless legally required otherwise
• Transaction records: retained as required by tax and legal compliance, generally 5 to 7 years

After the applicable retention period, data may be securely deleted or anonymized.

7. Your Rights Under Indian Law

You may exercise the following rights in relation to your personal information:

• Access: Request details of personal data held by us
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for marketing or specific data use
• Deletion: Request deletion of your account or personal data, subject to legal exceptions

To submit a request, please email us at info@rmvsshop.in.

8. Children’s Privacy

We do not knowingly collect personal information from minors below 18 years of age. If you believe that a child has provided personal information on our Platform, please contact us so that we can take appropriate steps for deletion.

9. Third-Party Links

Our Platform may contain links to external websites or third-party services. We are not responsible for their:

• Privacy practices
• Website content
• Terms, policies, or security practices

Users are advised to review third-party privacy terms before using such external services.

10. Change of Policy

We may update this Privacy Policy from time to time due to:

• Changes in applicable law
• Business requirements
• Security updates
• Service improvements

Revised policies will be posted on this page with a new “Last Updated” date. Continued use of the Platform after changes means you accept the updated policy.

11. Grievance Officer

As required under applicable Indian laws, including the IT Act 2000 and SPDI Rules 2011, users may contact the designated Grievance Officer for privacy-related complaints.

12. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us using the details below.