Return & Replacement Policy

Eligible products may qualify for a return or replacement request within 7 days from the date of delivery in the following situations:

• A wrong product was delivered.
• The product was delivered damaged or defective.
• There is a size mismatch where size options were applicable to the purchased product.
• The received product materially differs from its website description or displayed images.

Non-Returnable Products

For hygiene, health, and safety reasons, the following categories cannot normally be returned or replaced:

• Socks
• Stockings
• Dupattas
• Scarves
• Innerwear and other hygiene-sensitive products
• Products clearly marked as “Non-returnable” on the website

To qualify for a successful return, the product should meet all applicable return conditions.

Product Must

• Be unused, unworn, unwashed, and unaltered.
• Contain all original tags, labels, and packaging.
• Include all supplied accessories, parts, or promotional items.
• Match the item originally supplied against the relevant order.
• Pass the quality inspection conducted after receipt.

Return May Be Rejected If

• The product has been used, worn, washed, or altered.
• The product was damaged after successful delivery.
• Original tags, labels, accessories, or packaging are missing.
• Incorrect, edited, incomplete, or unclear evidence is submitted.
• The request is raised after the applicable 7-day period.
• The product falls under a non-returnable category.

An eligible return or replacement request can be submitted through your RMVS Shop customer account.

Return Request Process

• Go to My Account → Orders.
• Select the relevant order.
• Click “Request Return / Replace”.
• Select the correct reason for the request.
• Upload clear images or video wherever requested.
• Submit the request for review.

Once a return request is approved, pickup will be arranged subject to courier availability and pin-code serviceability.

• A courier partner may be assigned to collect the approved product.
• Pickup may be attempted up to 2–3 times.
• The product must be securely packed before handover.
• All original tags, labels, packaging, accessories, and included items must be placed inside the return parcel.
• The customer should remain available at the registered pickup address during the scheduled attempt.

Replacement requests are subject to successful verification and product availability.

• Replacement will normally be provided for the same eligible product or variation, subject to availability.
• Replacement processing begins after the returned item is received and successfully verified.
• If the exact product is unavailable, an eligible refund or store credit may be offered.

A return-based refund is processed only after the returned product reaches the designated facility and passes quality inspection.

Refund Mode

• Prepaid orders: Refunded to the original payment method, including UPI, card, bank account, or wallet.
• Cash on Delivery orders: Refunded through bank transfer or store wallet credit, depending on available options.

• An order may be cancelled only before it is shipped or dispatched.
• Once an order is shipped, cancellation is not normally available.
• Cancellation eligibility may depend on the current order processing status.

Cash on Delivery Misuse

• Placement of fake or intentionally undeliverable COD orders
• Repeated refusal of valid COD parcels without reasonable cause
• Submission of false or incomplete delivery information

If a parcel arrives damaged, defective, opened, or visibly tampered with, the customer must preserve clear evidence to support the request.

• Record one continuous video showing the sealed parcel before opening.
• Clearly show the shipping label, outer packaging, seals, and complete opening process.
• Show the product, damage, defect, missing item, or mismatch in the same video.
• Raise the return or replacement request within 24 hours of delivery.
• Keep all packaging, tags, invoice documents, and accessories until the claim is resolved.

RMVS Shop currently provides eligible replacement rather than a separate size-exchange service.

• Direct size exchange is not currently offered as a separate process.
• Where eligible, the customer may return the product according to this policy.
• The customer may place a new order for the required size, subject to availability.
• Price differences, discounts, and availability applicable to the new order may vary.

For return, pickup, replacement, quality check, damaged product, or refund-related assistance, contact RMVS Shop using the details below.