Terms & Conditions

Welcome to https://rmvsshop.in , owned and operated by RMVS SALES AND MARKETING PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

By accessing or using this website, purchasing products, creating an account, or using any service offered through the Platform, you agree to be bound by these Terms & Conditions under Indian law.

These Terms are governed by and interpreted in accordance with applicable Indian laws, including:

• Information Technology Act, 2000
• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Indian Contract Act, 1872
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Other applicable Indian laws, rules, and regulations

To access or use our Platform:

• You must be at least 18 years of age.
• A minor may use the Platform only under the supervision and consent of a parent or legal guardian.
• You must possess the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.
• You must provide accurate and lawful information while using the Platform.

By creating an account on the Platform, you agree to:

• Provide accurate, current, and complete information.
• Maintain the confidentiality of your password, OTP, and other login credentials.
• Notify the Company immediately if you become aware of unauthorized account access.
• Accept responsibility for activities conducted through your account.
• Keep your contact, shipping, and billing information updated.

We make reasonable efforts to display product descriptions, specifications, images, sizes, and colours accurately. However:

• Product colours may differ slightly due to lighting, photography, or device display settings.
• Product dimensions may vary by approximately 1 to 2 inches where measurements are taken manually.
• Product availability is not guaranteed and may change without prior notice.
• Packaging may differ from images displayed on the Platform.
• We may update, modify, replace, or discontinue products where reasonably necessary.

• All product prices are displayed in Indian Rupees (INR).
• Prices, discounts, and promotional offers may change without prior notice.
• Applicable GST, delivery charges, convenience charges, or other fees will be included in the price or displayed during checkout, as applicable.
• Available payment methods may include UPI, debit card, credit card, net banking, wallets, and Cash on Delivery where offered.
• Payment confirmation may be subject to authorization by the bank, payment gateway, or financial institution.

Submission of an order constitutes an offer by you to purchase the selected product. An order may be accepted, rejected, placed on hold, or cancelled based on:

• Successful payment confirmation
• Product availability
• Accuracy and serviceability of the delivery address
• Successful customer or order verification
• Fraud, abuse, or risk detection
• Pricing, technical, or inventory errors

We may cancel an order for legitimate reasons and will process any applicable refund in accordance with our Refund & Cancellation Policy.

By placing an order, you also agree to the terms stated in our Shipping Policy. Estimated delivery timelines may vary due to:

• Courier or logistics delays
• Weather conditions or natural events
• Festivals, public holidays, or restricted delivery periods
• Incorrect, incomplete, or unserviceable delivery addresses
• Customer unavailability
• Government restrictions or circumstances beyond our control

Delivery timelines shown on the Platform are estimates and not an absolute guarantee unless expressly stated otherwise.

Responsibility and risk in the product will transfer in accordance with applicable law and the relevant delivery circumstances.

All return, replacement, cancellation, and refund requests are governed by our applicable:

• Return and Replacement Policy
• Refund and Cancellation Policy
• Product-specific conditions displayed on the Platform

Products may be inspected or quality-checked before a return, replacement, or refund request is approved.

You agree not to:

• Use the Platform in violation of any applicable Indian law.
• Provide false, misleading, fraudulent, or impersonated information.
• Attempt to hack, scrape, copy, reproduce, reverse-engineer, or disrupt the Platform.
• Upload malware, harmful scripts, viruses, or unauthorised code.
• Harass, threaten, abuse, or mistreat our employees, support team, sellers, or courier personnel.
• Place fake, fraudulent, or intentionally undeliverable orders.
• Misuse discount codes, referral programmes, promotions, refunds, or payment systems.

Unless otherwise stated, all Platform content belongs to or is lawfully licensed to RMVS SALES AND MARKETING PRIVATE LIMITED, including:

• Logos and brand identity
• Product photographs and images
• Website designs and layouts
• Text, graphics, illustrations, and videos
• Software, source code, and functionality
• Marketing and promotional materials

Such content may be protected under the Copyright Act, 1957, Trade Marks Act, 1999, and other applicable intellectual property laws.

We may use independent third-party service providers for:

• Payment processing
• Shipping and logistics
• Website hosting and security
• Analytics and advertising
• SMS, email, WhatsApp, and notification services
• Customer support and fraud prevention

These services may be governed by their own terms, privacy policies, and operating procedures.

To the maximum extent permitted under applicable Indian law:

• The Company will not be liable for indirect, incidental, punitive, special, or consequential damages.
• Our aggregate liability relating to a product purchase will generally be limited to the invoice value of the affected product, subject to applicable consumer law.
• We do not guarantee that access to the Platform will always be uninterrupted, secure, or error-free.
• We are not responsible for circumstances beyond our reasonable control.

Complaints concerning delivery, non-delivery, product damage, incorrect products, or product mismatch will be reviewed under our applicable policies and consumer protection obligations.

To the extent permitted under applicable law, you agree to indemnify and hold harmless RMVS SALES AND MARKETING PRIVATE LIMITED, its directors, officers, employees, representatives, and affiliates from claims, losses, damages, penalties, expenses, and reasonable legal costs arising from:

• Your unlawful or unauthorised use of the Platform
• Your violation of these Terms
• Your infringement of another person's rights
• Fraudulent information, activity, or orders submitted by you
• Your breach of applicable laws or regulations

Your access to and use of the Platform is also governed by our Privacy Policy. The Privacy Policy explains how personal information may be collected, used, stored, protected, and shared.

We implement reasonable security practices and procedures in accordance with applicable provisions of the Information Technology Act, 2000 and related rules.

These Terms will be governed by and interpreted according to the laws of India.

Subject to applicable consumer law and any mandatory dispute resolution rights, disputes relating to the Platform or these Terms will be subject to the jurisdiction of competent courts in Maharashtra.

We may revise, modify, or update these Terms when necessary due to changes in law, business operations, technology, services, policies, or security requirements.

Revised Terms will be posted on this page with an updated “Last Updated” date. Your continued use of the Platform after publication of revised Terms signifies acceptance of those changes, subject to applicable law.

For questions, concerns, or assistance relating to these Terms or your use of the Platform, contact us using the details below.