Refund & Cancellation Policy

1.1 Customer-Initiated Cancellation

A customer may request cancellation only while the order is still eligible for cancellation and has not been shipped or dispatched.

• Orders can be cancelled only before they are shipped.
• Once an order has been dispatched, it cannot normally be cancelled.
• Cancellation availability may depend on the current processing status of the order.

How to Cancel an Order

If the cancellation is successfully processed, you may receive a confirmation through email, SMS, the website, or another available communication channel.

1.2 Cancellation by RMVS Shop

RMVS SALES AND MARKETING PRIVATE LIMITED may cancel an order for legitimate operational, technical, payment, verification, or security reasons, including:

• Payment failure or incomplete payment confirmation
• Invalid, incomplete, or unserviceable delivery address
• Product becoming unavailable or out of stock
• Technical, pricing, inventory, or website errors
• Fraudulent, suspicious, or high-risk activity
• Failure of customer or order verification

2.1 Refund Eligibility

Refunds may be issued in the following situations:

• Approved return after successful quality verification
• Eligible cancellation of a prepaid order
• Failed payment where the amount was deducted
• Duplicate payment for the same transaction or order
• Prepaid order cancelled by the Company
• Other situations where a refund is required under applicable law

Cases Where Refund May Be Rejected

• The returned product has been used, washed, altered, or damaged.
• The return request was submitted after the eligible return period.
• Original tags, packaging, accessories, or included items are missing.
• The product belongs to a non-returnable category.
• The customer submitted incorrect, incomplete, or unverifiable evidence.
• The product does not meet the applicable return policy conditions.

2.2 Refund Modes

Refunds will normally be processed according to the payment method used while placing the order.

• Prepaid or online orders: Refunds will normally be sent to the original UPI account, card, bank account, wallet, or payment method.
• Cash on Delivery orders: Eligible refunds may be provided through bank transfer or store wallet credit, depending on available options and customer preference.

2.3 Refund Processing Time

Processing by the bank, UPI provider, card issuer, wallet provider, or payment gateway may require additional time. You will be notified when the refund is initiated.

A return-based refund will be processed only after the returned product has completed the required verification process.

Quality Check Requirements

• The product must be unused, unwashed, and unaltered.
• The product should not be stained, torn, damaged, or worn.
• Original tags, packaging, and accessories must be available.
• The returned item must match the product originally delivered.
• Requested images, videos, or other evidence must be clear and authentic.

A failed payment may occur when the amount is deducted from your account but the order is not successfully created or confirmed.

• The bank or payment gateway may automatically reverse the amount within approximately 3–7 working days.
• In exceptional cases, reversal may take up to 10 working days, depending on the bank or payment provider.
• Duplicate payments will be verified before the excess amount is refunded.

If the refund has been initiated but is not visible in your account, please complete the following checks:

• Check your bank account, UPI application, card, or wallet statement.
• Confirm whether the refund is showing as pending or processing.
• Contact your bank or payment service provider for the latest status.
• Allow the normal processing period after refund initiation.

Information Required for Assistance

• Order ID
• Customer name and registered contact details
• Payment screenshot
• Transaction ID or reference number
• Refund initiation message, where available

For questions, cancellation requests, failed payment assistance, duplicate payment verification, or refund-related support, contact RMVS Shop using the details below.