Shipping Policy

We deliver to most serviceable pin codes across India through recognised courier and logistics partners.

• Delhivery
• Bluedart
• DTDC
• Xpressbees
• Other authorised logistics and courier providers

Courier partner selection may depend on the delivery location, product type, shipment weight, serviceability, and operational availability.

Once an order is successfully placed and confirmed, our team begins preparing it for dispatch.

• The product is verified and prepared for packing.
• The order details and delivery address are checked.
• The parcel is packed and assigned to an available courier partner.
• A shipping confirmation may be sent by email or SMS.

Estimated delivery timelines begin after the order has been dispatched and handed over to the courier partner.

Delivery estimates are indicative and may vary according to the destination, courier workload, shipment route, weather conditions, local restrictions, strikes, public holidays, or unforeseen events.

Shipping charges may depend on the order value, product type, shipment weight, delivery location, and available courier service.

• Free shipping may be available on selected products or qualifying order values.
• Some products or locations may attract additional delivery charges.
• Remote-area or special-handling charges may apply where relevant.
• Applicable shipping charges will be displayed before order payment or confirmation.

Once your order is dispatched, tracking details may be shared through email, SMS, your account dashboard, or another available communication channel.

Tracking information may take a few hours to appear after dispatch because courier systems require time to scan and update the shipment.

We make reasonable efforts to dispatch and deliver orders within the estimated timeline. However, delays may occur due to:

• Courier partner or logistics network delays
• Heavy rainfall, extreme weather, or natural events
• Festivals, public holidays, or high-order-volume periods
• Strikes, local restrictions, or government orders
• Incorrect, incomplete, or unserviceable delivery addresses
• Customer unavailability or an unreachable mobile number
• Operational circumstances outside our reasonable control

If a courier partner is unable to complete the delivery, additional delivery attempts may be made depending on courier procedures and local service availability.

• The courier may attempt delivery approximately 2–3 times.
• The courier may call the registered mobile number before or during delivery.
• The customer should remain available at the delivery address.
• Delivery instructions should be lawful, clear, and practical.

Where re-shipment is available, our support team may contact the customer to confirm the address and arrange another shipment. Additional shipping charges may apply where the failed delivery resulted from an incorrect address, customer unavailability, refusal, or another customer-related reason.

Customers are responsible for checking their shipping information carefully before submitting an order.

• Enter the complete house, building, street, area, city, and state.
• Enter the correct six-digit delivery pin code.
• Provide an active and reachable mobile number.
• Add a nearby landmark where it may help delivery.

Delivery Issues May Occur Due To

• Incorrect or incomplete delivery address
• Wrong or non-serviceable pin code
• Incorrect or unreachable mobile number
• Customer unavailability during delivery attempts
• Address entered for a different city or state

Customers should inspect the external condition of the parcel before accepting delivery wherever reasonably possible.

• Check whether the package is torn, opened, crushed, wet, or resealed.
• Check whether the outer packaging or security seal appears tampered with.
• Refuse delivery if the parcel is visibly opened or seriously damaged.
• Record clear photographs or video showing the package condition.
• Contact RMVS Shop support within 24 hours of delivery or attempted delivery.

All orders must contain a valid and serviceable Indian delivery address. International delivery, customs clearance, import duties, and overseas logistics services are not currently available.

For shipping, tracking, dispatch, delayed delivery, failed delivery, or damaged-package assistance, contact RMVS Shop using the details below.