Frequently Asked Questions
Find clear answers about shopping, payments, shipping, tracking, cancellations, returns, replacements, refunds, accounts, and customer support at RMVS Shop.
Quick Support Guide
How Can We Help You?
Search your question or select a category below. Click any question to view its answer.
Select your preferred product, choose the available size or variation, click “Add to Cart”, proceed to checkout, enter your delivery information, select a payment method, and confirm the order.
Account requirements may depend on the checkout process. Creating an account is recommended because it allows you to view orders, track shipments, manage addresses, and submit eligible cancellation or return requests.
After successful order placement, you may receive an order confirmation through the website, email, SMS, or another available communication channel. You can also check the order under My Account → Orders.
Product, size, quantity, and address changes may be possible only before processing or dispatch. Contact support immediately with your order ID. Changes cannot be guaranteed once fulfilment has started.
Eligible orders can be cancelled only before shipment. Go to My Account → Orders and use the cancellation option where available. Once dispatched, an order cannot normally be cancelled.
Available methods may include UPI, debit card, credit card, net banking, supported wallets, and Cash on Delivery where available. The payment options shown at checkout apply to your order.
Payments are processed through secure third-party payment gateways. RMVS Shop does not store complete card or sensitive payment credentials on the website.
Failed payments are generally reversed automatically within 3–7 working days, although some banks may take longer. If the amount is not reversed, contact us with the transaction ID, payment screenshot, date, and amount.
The duplicate transaction will be verified. Once confirmed, the excess eligible amount will be refunded to the original payment method according to the applicable processing timeline.
We deliver to most serviceable pin codes across India through trusted courier and logistics partners. Shipping availability is confirmed during checkout based on your delivery pin code.
Standard processing generally takes 1–2 working days. Processing may take longer during festivals, sales, holidays, inventory checks, or high-order-volume periods.
- Metro cities: approximately 3–5 working days after dispatch
- Other cities: approximately 5–7 working days
- Remote or rural areas: approximately 7–10 working days
Once dispatched, tracking details may be sent by email or SMS. You may also check My Account → Orders → Track Order. Tracking updates can take a few hours to appear after shipment handover.
No. RMVS Shop currently ships only within India and requires a valid, serviceable Indian delivery address.
Courier partners may make approximately 2–3 delivery attempts. If all attempts fail, the parcel may be returned to us. Re-shipment may be arranged after address confirmation, and additional shipping charges may apply.
Eligible products may qualify for return or replacement within 7 days from delivery, subject to the applicable policy, product category, submitted reason, evidence, and quality inspection.
Socks, stockings, dupattas, scarves, innerwear, hygiene-sensitive items, customised products, and products marked “Non-returnable” may not qualify for return or replacement, except where required by law.
Go to My Account → Orders, select the relevant order, choose “Request Return / Replace”, select the reason, upload clear supporting images or video where required, and submit the request.
Our support team generally reviews submitted requests within 24–48 hours. Additional information may be requested if the evidence or reason is incomplete.
Approved refunds are generally processed within 5–7 working days after approval. Return-based refunds begin only after the product reaches the designated facility and passes quality inspection.
A continuous parcel-opening video is required for damaged, missing-item, wrong-item, defective, or tampered parcel claims. The video should show the shipping label, sealed package, opening process, and received product.
We aim to show colours accurately, but slight variations may occur due to photography, lighting, fabric texture, and device screen settings.
Manual measurements may vary slightly, usually by approximately 1–2 inches. Customers should review the product size chart and description before ordering.
RMVS Shop may offer blouses, co-ord sets, dupattas, kurta sets, palazzos, leggings, short kurtis, sarees, socks, stockings, scarves, and other women’s fashion products.
RMVS Shop currently offers eligible replacement rather than a separate size-exchange service. Where allowed, you may return the product and place a new order for the required size, subject to availability.
Open the My Account page, select the registration option, enter the required information, and complete any email, mobile, OTP, or password verification requested by the website.
Go to My Account, select “Lost your password?” or the password reset option, enter your registered email address, and follow the instructions sent to you.
Log in to My Account and open the account details or address section. Updating saved details does not automatically change an order that has already been processed or dispatched.
Contact us at +91 6377618711 or email info@rmvsshop.in / rmvabcde@gmail.com during support hours, Monday to Friday, 9:00 AM to 6:00 PM.
No matching question found
Try a different keyword or select “All Questions”.
Still Need Help?
Our support team can assist with product details, order status, payments, shipping, cancellation, returns, replacement, and refund queries. Keep your order ID ready for faster assistance.
9:00 AM – 6:00 PM